Policies & Terms of Use

Net 30 days with approved credit. Shipment may be held due to failure to satisfy credit requirements or pay any past due invoices. Prices, specifications, and packaging are subject to change without notice; weights and cubes are approximate and may vary due to improvements in products or packaging.

Carrier routing will be determined by WOFD on all prepaid, or prepaid and add orders. When the customer selects the carrier, WOFD is not responsible for the services provided by that carrier. Customer selected carrier shipments will be shipped collect or third party based on the customers's instructions.

WOFD has made special arrangements with selected freight companies for the handling of freight damage claims. All WOFD shipments are put on the freight line free from damage and are signed for as such by the carrier's agent. WOFD's responsibility for the products's safe delivery ceases at this point and responsibility is assumed by the carrier. As a service, WOFD will file freight claims for F.O.B. origin, prepaid, and prepaid and add shipments under the following conditions:

Any shipments received with visible carton damage or shortages must be noted as "damaged" or "short" on the bill of lading and signed by the receiving agent, as well as the carrier. the damaged cartons should then be inspected immediately to determine if theree is product damage. If there is obvious product damage to the shipment upon receipt, refuse the shipment and note on the bill of lading " damaged and refused" before signing. An inspection of the contents of all cartons immmediately upon arrival is recommended. WOFD must be notified within 5 working days after product is delivered if any shortages or damages were found (including concealed damage that does not become apparent until the product is unpacked). Failure to note shortages and damages on the bill of lading and/or failure to notify WOFD within 5 working days after shipments receipt contitutes a waiver of claim. Freight claims for third party and /or collect shipments are the responsibility of the customer. Contact Customer Support at 1-800-288-9633 if shipment ins not received within 10 days of shipment.

Freight will be prepaid to GA, FL, AL, MS, LA, AR, TN, NC, and SC on all orders of $4,000 list or more that can ship as one shipments to one destination. Orders shipping with less than $4,000 list of merchandise will be billed a $75 freight charge or actual charge, if less than $75.

Freight will be prepaid on all orders of $6,000 list or more going to VA, PA, NJ, MD and DE. Orders shipped with less than $6,000 list of merchandise will be billed $85 freight charge or actual charge is less than $85.

Freight to Washington, DC will be pre-paid on all orders of $6,000 list or more. Orders less than $6,000 list will be billed a $180 freight charge or actual charge if less than $180.

WOFD is proud to offer a 10 year warranty on our seating (excluding wood seating, which is five years). WOFD warrants to original purchaser, that each piece of furniture will be free from defects in workmanship given normal use and care for ten years of single shift service.

WOFD will repair or replace at our option any parts or parts of the warranted product found to be defective within the terms of the warranty.

SPECIAL NOTE: We assume no responsibilty for the durability or tailoring quality of any C.O.M or C.O.L., directional covers in particular may not meet your satisfaction due to the design of certain products. Please be advised that C.O.M. and C.O.L. orders are not subject to return. If you have doubts about the ultimate appearance of coverings, please order a sample first. In addition, WOFD will assume no responsibility for structural problems that result from C.O.M. or C.O.L. upholstering.